Shipping policy
Order Processing
- All orders are processed within 1–2 working days (excluding weekends and bank holidays)
- Orders placed after 2pm may be processed the next working day
- During peak periods, processing times may be slightly longer
Once your order has been dispatched, you will receive a confirmation email with tracking details.
UK Shipping
We offer the following delivery options:
- Standard Delivery (2–4 working days)
- Express Delivery (1–2 working days) (if selected at checkout)
Shipping costs are calculated at checkout based on your order.
International Shipping
We offer international delivery to selected countries.
- Delivery times vary depending on destination
- Customers are responsible for any customs duties, taxes, or import charges
Please note: delays may occur due to customs processing, which is outside of our control.
Delivery Information
- Delivery times are estimates only and not guaranteed
- We are not responsible for delays caused by couriers or external factors
- Please ensure your shipping address is correct at checkout
MAHN K is not responsible for orders delivered to incorrect addresses provided by the customer.
Missing or Delayed Orders
If your order has not arrived within the expected timeframe:
- Check your tracking information
- Contact the courier directly
- If the issue persists, contact us at:
mahnkltd@gmail.com
Damaged Parcels
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide your order number and clear photos of the damage
We will assess and arrange a replacement or refund where appropriate.
Lost Parcels
If a parcel is confirmed lost by the courier:
- We will offer a replacement or full refund
Important Notes
- MAHN K is not responsible for delays due to:
- Weather conditions
- Courier disruptions
- Customs clearance