Refund policy
At MAHN K, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- Products must be in a resalable condition
Due to hygiene reasons, we cannot accept returns on opened or used fragrance products.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 working days for the funds to appear, depending on your bank
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a tracked service, as we are not responsible for lost returns
Non-Returnable Items
We do not accept returns on:
- Opened or used products
- Gift cards
- Items damaged due to misuse
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item
We will arrange a replacement or refund where appropriate.
Contact Us
For all return and refund enquiries, please contact:
mahnkltd@gmail.com
Important Notes
- MAHN K reserves the right to refuse returns that do not meet our policy conditions
- This policy is in line with your statutory rights under UK consumer law